Quote:
Originally Posted by Chris74
.....I handed a copy of the TSB to the service advisor and even made him read it out loud to me before I then said to him "NOW FIX IT" 
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Now THAT is funny!
What's sad is that nobody there bothered to check TSBs and even make an attempt to look into the problem. How many other customers have gone in with similar complaints and been told the same thing, "Nothing's wrong"? Can you imagine how many other problems go ignored or uninvestigated because the service manager or tech is too lazy (or just not sharp enough) to look into the problem?
Fortunately, there are plenty of people on these forums who have access and are willing to help you stand up against the sort of apathy that gives dealerships a bad name in the first place. It's not fair to those dealers who go out of their way to really help customers.
Catch ya later.
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