new gryphon not programming

jhedges16 · #1 Fri, March 6th, 2009, 02:18 PM

Just wondering if there is any update?

***Power Hungry*** · #2 Fri, March 6th, 2009, 09:48 PM

Hey Josh...

Well, I tested the unit on our bench PCM and unfortunately it looks like the problem may be some sort of communications incompatibility with your vehicle. I'm not sure if there's a problem with the 18V programming signal line on you harness or some sort of hardware issue in the PCM itself.

At this point we have a couple options:

1) Go with a chip and we can refund you the difference of the two.
2) Wait a few days until we get our X-Cals in and try one of those.
2) Refund your order.

I'm sorry that the Gryphon didn't work for your vehicle but I'm at a loss as to why. Hopefully you'll consider on of the other options but fully understand if you'd like a refund.

Let me know what your thoughts are and how you would like us to proceed.

Take care.

jhedges16 · #3 Sat, March 7th, 2009, 11:13 PM

I think i would like to go with a chip. I thought about getting an xcal for a while but i have a really bad feeling that the same thing would happen. thats just my luck...

Before i make up my mind though, i have a few questions about the chip. first, what type of tunes would i be getting with the chip? with the chip being less expensive, i may want to get a third tune for economy if that is possible. also, what would be the wait period to get the chip? its not a problem if it is going to be a while, i am just wondering.

Also, i would like to thank you for all of your help with this situation. I dont think i would have gotten this type of customer service anywhere else.