new gryphon not programming - Page 2

jhedges16 · #11 Fri, February 27th, 2009, 12:32 PM

oh ok. i will get on that as soon as i can today. i wasnt sure if you wanted me to send it back or not cuz i never got a hold of you after i made the second attempt at it

jhedges16 · #12 Fri, February 27th, 2009, 05:41 PM

just dropped it off at ups so it should be there by the end of the next week

***Power Hungry*** · #13 Fri, February 27th, 2009, 05:50 PM

Awesome. As soon as it arrives we'll give it a check and see what's up.

jhedges16 · #14 Fri, February 27th, 2009, 06:27 PM

alright thanks.

cygnus008 · #15 Fri, February 27th, 2009, 08:36 PM

I just got my Gryphon(Edge) tuner and hooked it up. Everything went as it was supposed to until it got to the end of step 4 when it said 'file missing TASC3N4' - 'update required'

I know that its late Friday so PHP is probably closed but maybe someone knows what to do.

I downloaded the Edge Fusion program and got it working and when it saw the tuner it got a message that it had a problem with it and to call tech support.

Is there anything else I can do over the weekend or should i just wait until Monday and talk to PHP

Larry
Seattle

jhedges16 · #16 Fri, March 6th, 2009, 03:18 PM

Just wondering if there is any update?

***Power Hungry*** · #17 Fri, March 6th, 2009, 10:48 PM

Hey Josh...

Well, I tested the unit on our bench PCM and unfortunately it looks like the problem may be some sort of communications incompatibility with your vehicle. I'm not sure if there's a problem with the 18V programming signal line on you harness or some sort of hardware issue in the PCM itself.

At this point we have a couple options:

1) Go with a chip and we can refund you the difference of the two.
2) Wait a few days until we get our X-Cals in and try one of those.
2) Refund your order.

I'm sorry that the Gryphon didn't work for your vehicle but I'm at a loss as to why. Hopefully you'll consider on of the other options but fully understand if you'd like a refund.

Let me know what your thoughts are and how you would like us to proceed.

Take care.

jhedges16 · #18 Sun, March 8th, 2009, 12:13 AM

I think i would like to go with a chip. I thought about getting an xcal for a while but i have a really bad feeling that the same thing would happen. thats just my luck...

Before i make up my mind though, i have a few questions about the chip. first, what type of tunes would i be getting with the chip? with the chip being less expensive, i may want to get a third tune for economy if that is possible. also, what would be the wait period to get the chip? its not a problem if it is going to be a while, i am just wondering.

Also, i would like to thank you for all of your help with this situation. I dont think i would have gotten this type of customer service anywhere else.