My (BAD) adventure with my phoenix chip

[sofla david]

`Corey,

I'll address some of the items in your post:

1) I did NOT provide you the wrong PCM code. My PCM is an NVK3, that is what I put on the Website form when I ordered it. That is what YOU printed on the original Invoice you sent me on 1/10, that is what was provided to Bill on our phone call on 1/23, and it is what was discussed in the emails with Cody on 1/23. At NO point have I ever given PHP a different PCM code. Your Accusation is incorrect and baseless.

2) If you believe that your phone calls are always answered, then I reccommend you pick up a phone and make some test calls because I have NOT been able to get through to anyone. I welcome anyone reading this to make test calls and see if they get through. The number I am dialing is the number at the top of your website (678-890-1110).

3) I did not send the switch back because Bill told me it wasn't necessary since the plan was just to reburn the chip and return it to me. If I had known this was going to end this way, I would have happily shipped it back with the chip. I have absolutely no use for the switch if there is no chip to use it with. I do understand the switch has a value (although I really doubt it is $25), but at this point, I am willing to take the $25 hit and get this resolved.

4) I have no interest in going to other forums and slandering your name. If that was the plan, I would have posted this in the other forums from the onset. I simply needed a response from PHP and was unable to get it any other way. As I wrote in my post, I acknowelege that many other customers are happy with their chips and with the service they received from you. I am ok with writing this off as an isolated incident and parting ways once I get my refund.

5) You address some items in your post, but I don't see the main issue being adressed. (Why is my chip still sitting at your shop 20 days after the date you were supposed to ship it?). honestly, since I'm getting a refund, I don't really care why anymore, but I just found it interesting that you didn't even acknowelege this fact in your post.

5) Hostility and false allegations are not a good way to respond to a customer that has already received poor customer service.

Thank you for your prompt attention to my post and for the refund. It is greatly appreciated.