Power Hungry Performance Forum  

Go Back   Power Hungry Performance Forum > Power Hungry Performance Product Information > Gryphon Programmer (Disabled)

Gryphon Programmer (Disabled)
Edge Product has discontinued the Edge Evolution 2, but we still provide support and tuning for it.

If you have a question or comment relating the Gryphon (or Evolution) programmer, post it here.


 
 
Thread Tools Display Modes
  #1  
Old Tue, October 2nd, 2012, 11:29 AM
bac68 bac68 is offline
Whopper Junior
 
Join Date: Aug 2012
Posts: 5
bac68 is on a distinguished road
Default Waiting for Custom Tune

Hello,

I have not been able to reach anyone on the phone. But I placed an order for a custom tune over two months ago and received my confirmation about a month ago. Per my invoice, my tune was to be ready mid-September. I have not received any info since.

Could you please provide an update. I can provide the HEX number if needed.

Thank you,

Brian Cole
  #2  
Old Tue, October 2nd, 2012, 08:54 PM
Longshot270's Avatar
Longshot270 Longshot270 is offline
Forum Predator
 
Join Date: Jul 2009
Location: DFW, TX
Posts: 1,878
Longshot270 will become famous soon enough
Default

Have you given them your HEX code in any way, shape or form?

If not, the timeline doesn't start until you do. They need your HEX code to write the tune.
__________________
  #3  
Old Tue, October 2nd, 2012, 11:11 PM
Jackpine's Avatar
Jackpine Jackpine is offline
PHP Groupie
 
Join Date: Nov 2008
Location: Among Elk, Deer and Javalinas on the Mogollon Rim in Aridzona
Posts: 3,243
Jackpine is a name known to allJackpine is a name known to allJackpine is a name known to allJackpine is a name known to allJackpine is a name known to allJackpine is a name known to all
Default

Brian, it looks to me like you ordered your custom tunes BEFORE the "new" internet ordering procedure? If that is the case, PHP probably does NOT have your hex/calibration code and you will need to provide it to them.

So, please start a thread in this forum: http://forum.gopowerhungry.com/give-...-ecm-tcm-code/. Please use your name as the thread title and in your post include the hex/calibration code and the other information needed (which is shown in red at the top of the forum).

Also, as a backup, please complete the rest of the information in your User Profile. This will help PHP clarify any discrepancies.

As Longshot said, your tunes cannot be written without this information.

And, if you have a CS/CTS programmer, try to make it a habit to put your truck to stock and then connect it to Fusion on your PC maybe every week or so, so that an Edge firmware update won't wipe out your tunes once they are put on the server. Once you get your tunes, don't connect it to Fusion again until PHP says it is safe to do so.

- Jack
__________________

2024 F150 Platinum SCrew 3.5L PowerBoost FX4, Peragon Tonneau Cover, LineX Bed, 35% Window Tint on All Sides and Rear, Full Nose Paint Protection Film, Husky Mud Guards, Lasfit Floor Liners, VIOFO Dash Cam
  #4  
Old Wed, October 3rd, 2012, 12:19 AM
bac68 bac68 is offline
Whopper Junior
 
Join Date: Aug 2012
Posts: 5
bac68 is on a distinguished road
Default

I ordered via he web/internet order form and provided programmer serial number, Hex code, VIN, etc.

I did not post in the area you stated as this was posted:

If you have ordered custom tunes to be delivered via the internet, YOU DO NOT NEED to post here! You have already provided this information on your order form, and your post will simply muddy up this section of the forum.
  #5  
Old Wed, October 3rd, 2012, 12:24 AM
Longshot270's Avatar
Longshot270 Longshot270 is offline
Forum Predator
 
Join Date: Jul 2009
Location: DFW, TX
Posts: 1,878
Longshot270 will become famous soon enough
Default

Ok, yes, please don't post there. IIRC, you bought a programmer from another member?

First, check your trash and spam folders in case your email program sent them there.

If nothing, send an email to Angela.
__________________
  #6  
Old Wed, October 3rd, 2012, 12:32 AM
bac68 bac68 is offline
Whopper Junior
 
Join Date: Aug 2012
Posts: 5
bac68 is on a distinguished road
Default

What is Angela's email?

Thanks
  #7  
Old Wed, October 3rd, 2012, 10:29 AM
Longshot270's Avatar
Longshot270 Longshot270 is offline
Forum Predator
 
Join Date: Jul 2009
Location: DFW, TX
Posts: 1,878
Longshot270 will become famous soon enough
Default

angela @phptune.com
http://www.gopowerhungry.com/_contact.shtml
__________________
  #8  
Old Wed, October 3rd, 2012, 11:19 AM
Jackpine's Avatar
Jackpine Jackpine is offline
PHP Groupie
 
Join Date: Nov 2008
Location: Among Elk, Deer and Javalinas on the Mogollon Rim in Aridzona
Posts: 3,243
Jackpine is a name known to allJackpine is a name known to allJackpine is a name known to allJackpine is a name known to allJackpine is a name known to allJackpine is a name known to all
Default

Sorry if I confused you Brian. Follow Longshot's advice, and I see you've completed the info in your User Profile too, that helps.

- Jack
  #9  
Old Wed, October 3rd, 2012, 05:06 PM
bac68 bac68 is offline
Whopper Junior
 
Join Date: Aug 2012
Posts: 5
bac68 is on a distinguished road
Default

Quote:
Originally Posted by Longshot270 View Post
Thank you
 


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 10:41 PM.


All Contents Copyright 2008-2024, Power Hungry Performance