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#6
Wed, April 20th, 2011, 02:14 PM
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As I said, Edge needs to resolve your problem in a "timely manner".
You need to "be on record" as having this difficulty. A snail mail letter to their president, sent registered or certified, requiring that they sign for it would establish your claim. I would not trust email or a phone call for this. Do not be "nasty" in your letter. Simply point out that you paid a lot of money for something that right now is useless and that you expect them to make things right. - Jack 
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