2010 F150 Truck can't be tuned

Whit · #1 Wed, April 20th, 2011, 08:14 AM

Quote:

Originally Posted by JackandJanet

So, as I see it - you can tell them you are returning the programmer if they cannot support your truck and, that you expect them to refund to you any costs for postage, etc.

So I talk to Edge about a refund of the CS and then talk to PHP about a refund of my custom tunes? I figured since they never wrote the tune, I get a refund correct? Thanks for the input, I will probably just keep my JET performance module, it worked pretty good.

***Jackpine*** · #2 Wed, April 20th, 2011, 11:17 AM

Quote:

Originally Posted by Whit

So I talk to Edge about a refund of the CS and then talk to PHP about a refund of my custom tunes? I figured since they never wrote the tune, I get a refund correct? Thanks for the input, I will probably just keep my JET performance module, it worked pretty good.

If you are going to return the CS, you clearly don't want custom tunes for it. Please let PHP know this right away. Just make sure they aren't writing your tunes if you don't want them. But now that I think about it, they probably can't if you don't have a calibration code yet.

And, I didn't say you HAD to return the CS, but if Edge can't figure out your calibration in a timely manner, then it seems appropriate. I'd try to get a commitment out of them about when you should expect support. IF you can get the CS to work, I think you'll appreciate it more than the Jet. In fact, after looking at Jet's webpage, I don't think I'd trust one of those on my truck.

- Jack

Whit · #3 Wed, April 20th, 2011, 01:43 PM

Well I just read in another forum, and back in Feb of this year, another guy had the same problem and he returned his CS as well. I would hate to wait too long and then can't get my money back.

***Jackpine*** · #4 Wed, April 20th, 2011, 02:14 PM

As I said, Edge needs to resolve your problem in a "timely manner".

You need to "be on record" as having this difficulty. A snail mail letter to their president, sent registered or certified, requiring that they sign for it would establish your claim. I would not trust email or a phone call for this.

Do not be "nasty" in your letter. Simply point out that you paid a lot of money for something that right now is useless and that you expect them to make things right.

- Jack

Whit · #5 Wed, April 20th, 2011, 06:42 PM

So I just got off the phone with Edge Tech support and they said they will send my stock tune/info to an engineer, who will make a calibration code for my truck. Should be done in a couple days max. We'll see.

***Jackpine*** · #6 Wed, April 20th, 2011, 06:44 PM

Quote:

Originally Posted by Whit

So I just got off the phone with Edge Tech support and they said they will send my stock tune/info to an engineer, who will make a calibration code for my truck. Should be done in a couple days max. We'll see.

Good, that's what should have happened in the first place, I think.

- Jack

chill19872 · #7 Fri, April 22nd, 2011, 02:48 PM

Whit , i had some similar issues with my edge programmer which turned out to indeed be my truck. My question to you is have you ever taken this truck to the dealership since your purchase ??? If not there are some TSBs out for our trucks ( Tranny problems ) Had mine done earlier today and it has resolved the issue, and it was covered under my warranty.