Upgrade Questions.

[Power Hungry]

Originally Posted by rednoved

When you upgrade an Edge to a Gryphon, does it still have the same serial number? Model number? I entered that information into my user CP a while back for my Edge. It was the 15051 model. Is the Gryphon still the same model number, or is it now something else?

Model number and serial number both change.

Just wondering if I need to change anything. I probably could have just waited for my Gryphon to get shipped. :o

Oh, and If I am getting my Edge upgraded to a Gryphon, is Pegasus useful to me in anyway before I get the Gryphon? I know the people that ordered tunes can see their update status on it. Can I do that? Or do I need a Gryphon first?

Pegasus won't really do you any good until you get the unit back.

I want to think I remember reading that Gryphons are usually shipped out on Fridays. Maybe that was one time, but it sounds familiar. Is that true?

The get shipped as they are completed. It just happens that scheduling usually leaves Fridays as "upgrade day".

As far as tracking numbers, does PHP send them, or does UPS or FedEx send them to us? I get a lot of emails throughout the day, want to be on the look out for the right ones.

We use UPS. UPS should automatically send you a tracking number when the order is put in the system. On occasion though, some folks haven't received their tracking number. (Because e-mail is SOOOOOOO reliable!)

When checking the status of your update, is there another way to do it aside from asking and bothering Bill or Corey?

On an upgrade, not really. Just ping us for status.

Hope that answers everything.