Gryphon custom files didn't download

[Boomlag7]

I received an email from Cody on Sunday 11/18 indicating my custom tunes were ready and to download Pegasus , when I did the only the disconnected box appears along with a S/N serial number that does not match the one I had sent to PHP . as I continued to plug Gryphon to PC nothing changes or appears in box screen . I clicked on update menu and try to go to the " targeted functions " as instructed however that choice is not even listed !
I've been holding off trying to contact people by searching through all forums but I've been on this website for nearly 6 hours trying to find out what's the deal ? Hopefully I can get this done because my truck is sitting outside disabled . gonna leave Cody an email along with Angela via email because I understand they are closed on Mondays' . any suggestions would be great .....

[Longshot270]

Originally Posted by Boomlag7

I received an email from Cody on Sunday 11/18 indicating my custom tunes were ready and to download Pegasus , when I did the only the disconnected box appears along with a S/N serial number that does not match the one I had sent to PHP . as I continued to plug Gryphon to PC nothing changes or appears in box screen . I clicked on update menu and try to go to the " targeted functions " as instructed however that choice is not even listed !
I've been holding off trying to contact people by searching through all forums but I've been on this website for nearly 6 hours trying to find out what's the deal ? Hopefully I can get this done because my truck is sitting outside disabled . gonna leave Cody an email along with Angela via email because I understand they are closed on Mondays' . any suggestions would be great .....

Advice now would be to wait. I think you might have a different problem than the OP.

[cleatus12r]

Originally Posted by Boomlag7

I received an email from Cody on Sunday 11/18 indicating my custom tunes were ready and to download Pegasus , when I did the only the disconnected box appears along with a S/N serial number that does not match the one I had sent to PHP .

Your order form indicated that your device S/N is 7011. That is the S/N used for the Pegasus target. What is the device S/N?

If that IS the problem then this comment fits:

Originally Posted by Longshot270

I think you might have a different problem than the OP.

[Boomlag7]

That is correct S/N on device that reads from the gryphon display is 7011

[Boomlag7]

At the bottom screen only : DISCONNECTED ___2K/ NT/ XP ___ HD s/n E24B9178 appear !..( other boxes are blank ) what I understand is that my s/n # 7011 should appear correct ?
I've also had another window tell me that while trying to fill out the personal info " Gryphon device is not connected when clearly it is .( it does light up the gryphon in red but all blank ! )
I've been holding off trying to contact people by searching through all forums but this has been a little testing on me , gotta be at work soon , sorry if this is not proper way to post

[Boomlag7]

btw Cleatus I have windows 7 if that gives you any clue ? I've heard that it is a problem from other forums too ? hope it helps

[cleatus12r]

I am programmer and Pegasus stupid. I can't help. However, I think that tunes in a week is pretty darn good. Using my buddy Barack Obama's reasoning, "At least it's not 4 weeks."

Bill has to address this issue because everything on my end has been done and I don't know how to fix software issues.

[Boomlag7]

That's cool Cleatus , I understand . I'm going to have patience as all this get's worked out . thanks for your response .